Smart Bill

GUIDE TO READING THE BILL

Download the Guide in pdf

1 - CUSTOMER CODE AND MARKET TYPE

This is the unique code that identifies your profile: it is necessary for all communications with ButanGas (together with the POD if you have multiple active users).

The reference market is the Free one, i.e. on the terms negotiated with ButanGas.

2 - HEADER

Always check that the header and address for sending the bill are correct.

3 - BILL DATA

This section has the no. of the document, the date of issue, the type of bill (i.e. “summary”, while for a “detailed” bill you need to call the Toll-free Number) and the period to which the billing refers, subject to adjustments.

4 - AMOUNTS, CONSUMPTION, PAYMENT METHODS

These are all your bill totals: consumption, amount to be paid and due date.

Activate direct debit with your bank, and never worry about having to pay your bill!

5 - SUPPLY AND BILLING DATA

This section has the characteristics of your supply including POD, the code that uniquely identifies your supply point and relative address.

6 - PAYMENT STATUS

Always make sure your payment status is up-to-date.

7 - AMOUNTS BILLED

The summary table has the amounts divided by items, expressed in Euros and as a percentage of the total bill. The only negotiable item is that relating to Energy. The remaining amounts refer to pass-through charges, due by law.

8 - CONTACTS

Here are all the ways to communicate with ButanGas and report faults with the meter to the local distributor.

Download the Guide in pdf

Resolution 200/2015/R/COM established that all bills issued after 1 January 2016 must have a standardised billing format for greater simplicity and clarity.

You can download and consult the Glossary for electricity prepared by ARERA (Regulatory Authority of Energy, Networks and Environment) with the aim of clarifying the recurring terms in the bills.