GUIDE TO READING THE BILLDownload the Guide in pdf
Download the Guide in pdf
This is the unique code that identifies your profile: it is necessary for all communications with ButanGas (together with the POD if you have multiple active users).
The reference market is the Free one, i.e. on the terms negotiated with ButanGas.
Always check that the header and address for sending the bill are correct.
This section has the no. of the document, the date of issue, the type of bill (i.e. “summary”, while for a “detailed” bill you need to call the Toll-free Number) and the period to which the billing refers, subject to adjustments.
These are all your bill totals: consumption, amount to be paid and due date.
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This section has the characteristics of your supply including POD, the code that uniquely identifies your supply point and relative address.
Always make sure your payment status is up-to-date.
The summary table has the amounts divided by items, expressed in Euros and as a percentage of the total bill. The only negotiable item is that relating to Energy. The remaining amounts refer to pass-through charges, due by law.
Here are all the ways to communicate with ButanGas and report faults with the meter to the local distributor.
Resolution 200/2015/R/COM established that all bills issued after 1 January 2016 must have a standardised billing format for greater simplicity and clarity.
You can download and consult the Glossary for electricity prepared by ARERA (Regulatory Authority of Energy, Networks and Environment) with the aim of clarifying the recurring terms in the bills.