Faq

FAQ

What is the free energy market?

For some years now, consumers have been able to freely choose their electricity supplier, negotiating contractual conditions based on their consumption and personal needs.
By exercising this right, you enter the Free Market, thanks to which you can select the offer you deem most suitable and convenient.
This choice is free and does not envisage any penalty in the case of withdrawal or obligations other than those contractually foreseen.

What is the greater protection service?

The Greater Protection Service guarantees consumers the supply of electricity and gas under the economic and contractual conditions established by the Regulatory Authority of Energy, Networks and Environment (ARERA). In the Free Market, these conditions are established by the chosen supplier while the amounts relating to “Transport and meter management costs”, the “System fees” and taxes are defined by ARERA, for both markets.

What is the "energy cost"?

This item in the bill refers to the amounts invoiced in relation to the activities carried out by the seller to supply electricity and is the only one established by the seller in the supply contract.
The total amount is divided into a fixed quota, expressed in €/year, also charged in the absence of consumption, and an energy quota, expressed in €/kWh, charged in proportion to the actual consumption. In the Greater Protection Service, this amount is established for each quarter by ARERA (Regulatory Authority of Energy, Networks and Environment).

What are "pass-through charges"?

The pass-through charges refer to the expenses for transport and meter management, including all the amounts billed for the activities carried out by the local distributor and the system fees for the coverage of costs relating to activities of general interest and national character for the electrical system.

The cost for these activities is established periodically by ARERA (Regulatory Authority for Energy, Networks and Environment) for both the Free Market and the Greater Protection Market.

How can I switch to the free energy market?

To switch to the Free Market and reap all the benefits without any additional costs, simply subscribe to the offer of the supplier deemed most suitable for your needs. ButanGas, in particular, allows you to choose among various offers to select the rates that are most in line with your consumption and needs.

Furthermore, if you come from the Greater Protection Market and choose a ButanGas offer, the outgoing supplier will return the security deposit you paid upon activation.
Discover the ButanGas offers for Individuals and Businesses on our website or contact our nearest branch for a free consultancy.

Can I return to the Greater Protection Service?

After moving to the Free Market, you can return to the Greater Protection Service at any time, exercising the right of withdrawal in compliance with the procedures and within the terms established by the contract.

What is the POD Code?

The POD (Point of Delivery) is an alphanumeric code (consisting of 14 or 15 characters) which identifies the physical position of the meter and never changes, even in the case of a new energy supplier. It always begins with “IT” (Italy), contains the letter “E” (national convention to indicate the supply of electricity) and unequivocally identifies the withdrawal point or the physical point where the energy is delivered by the seller and withdrawn by the end customer.
You can find the POD code on your supply contract or on your bill.
You cannot enter the free energy market without it.

What is a transfer?

A transfer is a change in the header of the electricity contract, without service interruption. The cost depends on the chosen supplier, with the exception of “mortis causa” requests.
To find out what documents are needed, the timing and how to carry out a transfer with ButanGas, contact our customer service by calling the Toll-free Number +39 800 801 810 and by email to servizioclienti@butangas.it.

What is a new activation?

A new activation is necessary when a meter has never been activated or has been deactivated by the previous holder. The cost depends on the supplier. To find out what documents are needed and how to carry out a new activation with ButanGas, contact our customer service by calling the Toll-free Number +39 800 801 810 and by email to servizioclienti@butangas.it.
Once all the necessary documents have been sent, the meter is activated within a maximum of five working days.

How can I deactivate my supply?

Deactivation means the termination of the contract with consequent interruption of the electricity supply. The cost of the operation depends on the supplier and is recommended to avoid incurring charges after closing a business or changing home.

To find out what documents are needed and how to carry out a deactivation with ButanGas, contact our customer service by calling the Toll-free Number +39 800 801 810 and by email to servizioclienti@butangas.it. Once all the necessary documents have been sent, the meter is deactivated within a maximum of ten working days.

Why do you pay the RAI license fee in your bill?

The payment of the RAI fee in the domestic electricity bill is a consequence of the application of the 2016 Stability Law.
Its application on the bill is the exclusive responsibility of the Inland Revenue, which can be contacted for the appropriate checks relating to transfers, refunds or exemptions.
The detection of non-payment of the amounts related to the fee necessarily generates a notice on the bill although its non-payment will never incur the disconnection of the electricity supply.